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Business Activity Monitoring (BAM)




The Sentra BAM allows users to condense complex processes into a single comprehensive operational dashboard.The Sentra Business Activity Monitoring (BAM) allows business users to define and extract crucial data which is then used to visualise the end-to-end payment process and graphically alert users of exception conditions such as processing bottlenecks and problem payments.



  • Overview
  • Screens

For more information about the Sentra Business Activity Monitor - Contact Us.

For more information about the Logica All Payments Solution, contact Logica at financial.services@logica.com.

Logica All Payments Solutions - Logica Enterprise
Logica All Payments Solutions - Logica HC Workflow
Logica All Payments Solutions - Logica HC Status
Logica All Payments Solutions - Logica HC Detail One
Logica All Payments Solutions - Logica HC Detail Two
Logica All Payments Solutions - Logica HC Detail Three
Logica All Payments Solutions - Logica HC Detail Four
Logica All Payments Solutions - Real-Time Payment Queue - Standard Deviation Chart
Logica All Payments Solutions - Logica LM Status
Logica All Payments Solutions - Logica HV Status

Business Activity Monitoring (BAM) - Logica's All Payments Solution (LAPS) - Overview 

Logica All Payments Solutions - Logica Enterprise

Business Activity Monitoring (BAM) - Logica's All Payments Solution (LAPS) - LAPS High Care - Workflow Summary 

Logica All Payments Solutions - Logica HC Workflow

Business Activity Monitoring (BAM) - Logica's All Payments Solution (LAPS) - LAPS High Care - Status Summary 

Logica All Payments Solutions - Logica HC Status

Business Activity Monitoring (BAM) - Logica's All Payments Solution (LAPS) - High Care - Workflow: Exceptions, Pre-Process, Future 

Logica All Payments Solutions - Logica HC Detail One

Business Activity Monitoring (BAM) - Logica's All Payments Solution (LAPS) - High Care - Workflow: Exceptions, Pre-Process, Future 

Logica All Payments Solutions - Logica HC Detail Two

Business Activity Monitoring (BAM) - Logica's All Payments Solution (LAPS) - High Care - Workflow: Funding, Watch List, Held, Liquidity 

Logica All Payments Solutions - Logica HC Detail Three

Logica's All Payments Solution (LAPS) - High Care - Workflow: Booking, Advising, Destinations, Acknowledgments, Complete 

Logica All Payments Solutions - Logica HC Detail Four

Business Activity Monitoring (BAM) - Logica's All Payments Solution (LAPS)

Standard Deviation comparative analysis of payments based on previous period

Logica All Payments Solutions - Real-Time Payment Queue - Standard Deviation Chart

Business Activity Monitoring (BAM) - Logica's All Payments Solution (LAPS) - Liquidity Manager Status 

Logica All Payments Solutions - Logica LM Status

Business Activity Monitoring (BAM) - Logica's All Payments Solution (LAPS) - High Value - Status 

Logica All Payments Solutions - Logica HV Status

Description


The term 'Business Activity Monitoring' was originally coined by analysts Gartner, Inc and refers to the aggregation, analysis, and presentation of real time information about activities inside organizations and involving customers and partners. A Business Activity can either be a business process that is orchestrated by Business Process Management (BPM) software, or a business process that is a series of activities spanning multiple systems and applications. BAM is an enterprise solution primarily intended to provide a real-time summary of business activities to operations managers and upper management.


 Goals and Benefits


The goals of Business Activity Monitoring are to provide real time information about the status and results of various operations, processes, and transactions. The main benefits of BAM are to enable an enterprise to make better informed business decisions, quickly address problem areas, and re-position organizations to take full advantage of emerging opportunities.


 Key Features


One of the most visible features of BAM solutions is the presentation of information on dashboards that contain key performance indicators (KPIs) used to provide assurance and visibility of activity and performance. This information is used by Technical and Business Operations to provide visibility, measurement, and assurance of key business activities. It is also exploited by Event Correlation to detect and warn of impending problems.

Although BAM systems usually use a computer dashboard display to present data, BAM is distinct from the dashboards used by Business Intelligence (BI) in so far as events are processed in real-time and pushed to the dashboard in BAM systems, whereas BI dashboards refresh at predetermined intervals by polling or querying databases. Depending on the refresh interval selected, BAM and BI dashboards can be similar or vary widely.

Some BAM solutions additionally provide trouble notification functions, which allows them to interact automatically with the Trouble-Ticket System. For example, whole groups of people can be sent e-mails, voice or text messages, according to the nature of the problem. Automated problem solving, where feasible, can correct and restart failed processes.


 Deployment Effort


In nearly all deployments of BAM solutions, extensive tailoring to specific enterprises is required. Many BAM solutions seek to reduce extensive customization and may offer templates that are written to solve common problems in specific lines of business, for example Banking, Manufacturing, and Stock Brokering. Due to the high degrees of System Integration required for initial deployment, many enterprises use experts that specialize in BAM to implement solutions.


 Processing Events


All BAM solutions process events. While most of the first BAM solutions were closely linked to Business Process Management (BPM) solutions and therefore processed events emitted as the process was being orchestrated, this had the disadvantage of requiring enterprises to invest in BPM before being able to acquire and use BAM. Fortunately the newer generation of BAM solutions are based on Complex Event Processing (CEP) technology, and can process high volumes of underlying technical events to derive higher level Business Events, therefore severing the dependency on BPM, and providing the benefits of BAM to a wider audience of customers.


 Example 1


A specific brief example follows of how a BAM solution might be used. A bank is interested in minimizing the amount of money it borrows overnight from a central bank. Interbank transfers must be communicated and arranged through automation by a set time each business day. The failure of any vital communication could cost the bank large sums in interest charged by the central bank. A BAM solution would be programmed to become aware of each message and await confirmation. Failure to receive confirmation within a reasonable amount of time would be grounds for the BAM solution to raise an alarm that would set in motion manual intervention to investigate the cause of the delay and to push the problem toward resolution before it becomes costly.


 Example 2


Another example involves a mobile telecommunications company interested in detecting a situation whereby new customers are not set up promptly and correctly on their network and within the various CRM and Billing solutions. Low level technical events such as messages passing from one application to another over a middleware system, or transactions detected within a database logfile, are processed by a CEP engine. All events relating to an individual customer are correlated in order to detect an anomalous situation whereby an individual customer has not been promptly or correctly provisioned, or set up. An alert can be generated to notify technical operations or to notify business operations, and the failed provisioning step may be restarted automatically.

 


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Logica - ITL - Partnership

Logica - Business Activity Monitoring

PDF DownloadLogica - BAM Brochure
(PDF - 205K)

Logica FASTWIRE Monitoring Flash DownloadLogica - FASTWIRE Open Demo
(Flash file - 15MB)

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ITL are a Microsoft Gold CERTIFIED Partner

ITL are a HP Business Partner

Logica LAPS ( Logica All Payments System ) and ITL's Sentra Business Activity Monitoring ( BAM )

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